Return Policy
Returns and Exchanges
Returns and exchanges can be made by mail only. Please e-mail the Service Center, if you wish to return or cancel an order you’ve placed online. *NOTE* If it is custom made items, for example like tee shirts or sublimation work, this is non-refundable. Before returning an item, you must make sure you have a return number sent to you by Pierce Creations or it will not be accepted. Custom made Tee Shirts and or other custom-made items are NON-REFUNDABLE.
Before starting a custom-made design, there is a non-refundable deposit that have to be paid before we began to work on a design. We put hours into our work and have many customers, so we cannot work on items unless we know for sure you are really interested in a purchase. On the positive side, if after seeing the finished artwork and we proceed with the order, the deposit that was paid will go towards the purchase. It is our way of showing appreciation for your sale and doing the artwork for FREE. If by chance you change your mind for whatever reason, the deposit is non-refundable because of the hours spent designing.
Returning by mail
Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. *Please Note: We cannot accept CODs or courier deliveries.*
Also Note:
Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Pierce Creations.
If you are requesting an exchange, please remember to include sufficient payment for the exchange postage.
Mail all returns to: [ attn: Returns Department | Pierce Creations | PO Box 2447, Alief, TX. 77411-2447 ] along with the return number giving to you by customer service or it will not be accepted.
